American Automobile Association
AAA (American Automobile Association), formerly known as the American Automobile Association, is a federation of 51 independently operated motor clubs throughout North America. AAA is a not-for-profit member service organization with more than 51 million members. AAA provides services to its members such as travel, automotive, insurance, financial, and discounts. Its national headquarters are in Heathrow, Florida.
Members belong to one of 69 individual clubs (see List of AAA regional clubs), and the clubs in turn own AAA. The member clubs have arranged a reciprocal service system so that members of any participating club are able to receive member services from any other affiliate club. Member dues finance all club services as well as the operations of the national organization.
The vast majority of AAA clubs have "AAA" as part of their name, although the two largest AAA clubs by membership do not: the Automobile Club of Southern California and Auto Club South.
From the standpoint of the consumer, AAA clubs primarily provide emergency road services to members. These services, which include everything from lockouts, winching, tire changes, automotive first aid, and towing, are handled by private local towing companies contracted by a state AAA club. Many AAA clubs have an automotive fleet division serving large metro areas, while private towing companies cover the surplus call volume by area. Recently, certain clubs have implemented an "on the go" diagnostic/installation automotive battery program, which offers members an additional service to an ever more demanding commute. This is part of AAA's vision for the future of automotive services, termed "On the go".
The vast majority of AAA clubs have "AAA" as part of their name, although the two largest AAA clubs by membership do not: the Automobile Club of Southern California and Auto Club South.
From the standpoint of the consumer, AAA clubs primarily provide emergency road services to members. These services, which include everything from lockouts, winching, tire changes, automotive first aid, and towing, are handled by private local towing companies contracted by a state AAA club. Many AAA clubs have an automotive fleet division serving large metro areas, while private towing companies cover the surplus call volume by area. Recently, certain clubs have implemented an "on the go" diagnostic/installation automotive battery program, which offers members an additional service to an ever more demanding commute. This is part of AAA's vision for the future of automotive services, termed "On the go".
Clubs also distribute road maps (including customized map guides for specific journeys, branded as "TripTik") and travel publications (TourBooks), and rate restaurants and hotels according to a "diamond" scale (one to five). The best hotels and restaurants according to AAA's criteria receive the Five Diamond Award. Many offices sell automobile liability insurance, provide travel agency, auto-registration and notary services. Maps, TourBooks, and travel agent services are generally free to members. AAA also offers member discounts through its "Show Your Card & Save" program.
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